Q: What kind of payment do you accept at your wash?
A: Cash, credit cards (Visa, Master Card, American Express, and Discover Card) and the The Car Spa of Highlands Washcard and the The Car Spa of Highlands Commercial Fleet WashCard.

Q: How do I get The Car Spa of Highlands WashCard?
A: There are three ways to obtain a WashCard:

• On our web site at www.thecarspaofhighlands.com Click on the "Buy a WashCard tab and follow the prompts. The WashCard will be mailed to you within 24 hours of the time you register. In case it's been purchased as a gift - or even if it's for yourself - the card will be sent to you in a plain unmarked envelope, using our return mailing address.
• At Mitchell's Lodge & Cottages front desk - during regular business hours. Located just beyond the Highlands Post office on Hwy. 28.

Q: How can I sign up for a Business/Fleet Account?
A: Give us a call at (828)526-5410 or Email us at  al@thecarspaofhighlands.com

Q: How do I check the balance of my  WashCard Account?
A: Pre-paid customers and Commercial Fleet Account customers- Log on the Virtual Storefront with your secure username and password to view all account activity and balance information.

 Q. Don't large car wash facilities waste a lot of water?
A. Our proprietary process uses an average of 30 gallons of water per car wash, while an average do-it-yourself driveway wash averages 162 gallons.

Q. Won't frequent washing ruin the finish on my car?
A. Actually, as most car owner manuals will tell you, frequent professional car washes with clear coat treatments and wax protectants protect your car from the damaging effects of weather and UV ray damage.

Q. Are the cleaning solutions you use to wash my car bad for the environment?
A. We collect the used cleaning solutions and make sure the water is safely reused or treated. This helps save the environment and our precious water supply. If you wash your car at home, you don't have these environmental safeguards. The chemicals you use seep into the ground water supply and natural waterways.

Q. What's the best way to protect my car's finish?
A. The Car Spa of Highlands makes it easy to maintain and protect your car's finish. First, wash your car weekly or more if necessary. Second, most major automobile manufacturers recommend frequent waxing, as often as every three months in harsh climates and every six months in more mild climates. Finally, it is further recommended that an application of Sealer Wax or Clear Coat Protectants be applied at least monthly between wax applications to extend the life.

Q: When should I wash off insect residue?
A: As soon as possible, especially if the vehicle is new. Insect residue and bird droppings form acids that immediately start to eat away a vehicle's finish and can burn into the paint.